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How to report, handle and test the effect of incomplete survey and clinical records.
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Developing and validating questionnaires, from service quality to carer assessment.
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What predicts where people look for health information, using systematic review, network analysis and machine learning.
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Service quality, loyalty and marketing, from my PhD and the papers that followed.
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Prices, availability and affordability of medicines across low- and middle-income countries.
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Medication management guidance and information resources for carers of people with dementia.
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Agent-based models, dashboards and the books on pharmaceutical care in a digital world.
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Machine learning for health data, and practical guidance for pharmacists. Co-editor of the FIP AI toolkit, member of the FIP Technology Advisory Group.
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Resilience, empathy and the use of visual dashboards in pharmacy teaching.
Selected work
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Missing data in surveys: Key concepts, approaches, and applications
460 citations
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How to measure a latent construct: psychometric principles for the development and validation of measurement instruments
216 citations
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Predictors of health information–seeking behavior: systematic literature review and network analysis
91 citations
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Marketing activity in the community pharmacy sector: a scoping review
72 citations
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Prices, availability, and affordability of adult medicines in 54 low-income and middle-income countries: evidence based on a secondary analysis
67 citations
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Development of a questionnaire to measure consumers’ perceptions of service quality in community pharmacies
48 citations
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Priorities for medication management information resources for people with dementia and carers: a community-driven approach using a modified Delphi method
Newest
